We had a wonderful buying experience! Erik was knowledgeable, kind, curtious, and more than willing to answer all of our questions. The staff made sure everything was in order and had on us the road in our new car quickly with no hassles. We got a great deal, a great car, and excellent customer service during and after the purchase.
Matthew Demoss is a wonderful addition to your sales team. I feel that Matt goes above and beyond his specified requirements at your dealership. I believe he does this not only because he wants his customer's to experience the "total car buying" feeling but because Bill Cole has his endorsement on the side of the building. Matt sets the bar when it comes professionalism.
I want to take a minute to let the world know just where to find the best help in the world. If your looking for a new car make sure you visit Bill Cole Honda and ask for Samantha. This girl helped me when I wasn’t too sure what I was looking for. She took the time to listen to what I was saying and direct to a vehicle that was everything I’ve ever dreamed of and more. She’s super friendly and always smiling! If your looking for a new car she’s your girl.
I bought two brand new cars the past month. I came to Bill Cole Honda first both times. The first time we agreed on the deal with extended warranty. When I went to sign the paperwork, the person said there was no way that deal included the warranty. I said we agreed on that and he went to check. I left because I was not going to reward a place for trying to pull a fast one. I ended up buying a new Toyota Camry that day. The second time I decided to buy a new car for my son since I enjoyed the safety features on the Civic when I looked for myself. Immediately the salesman goes 3000$ above the sticker price pointing to some unofficial printed page added next to the sticker that listed random unnecessary features for 3000$. They then offered me 500$ for my trade in. I checked the blue book the night before for a dealer trade in and it had the value at 3000$. The 500$ trade in was the only thing they took off the price of the vehicle. I walked out. I went to another Honda dealer and they had the same Civic for the sticker price without the 3000$ markup. Not a single feature missing. Their initial offer on my trade in was 2500$ we negotiated that up to 3000$ with 2000$ additional taken off the msrp. So Bill Cole was 0-2 on selling me a car when I was ready to do a deal both times. It’s hard to imagine how they stay in business or even sell a single car with practices like that. Stay away!!
I bought my 17 Honda Accord Sport with the help of Tiffany Adkins. Her customer service, attitude, and product knowledge made my buying experience very enjoyable and efficient. I am very particular when it comes to purchasing a vehicle since it is the second most important purchase we can make and effects mine and my families daily lives. I absolutely love my car and can’t wait to come back and see her for my work truck purchase shortly. I would recommend her to anybody in the market for a new vehicle!
Bill Cole Honda is a US Car Dealer based in Ashland, West Virginia. Bill Cole Honda is located at 2501 Winchester Ave, Ashland, KY 41101, USA.
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