I've found another carpet company that is excellent and has top reviews and the same stuff and the underlay wasnt needed and is installing this week. Sorry you lost my buisness and would love to have my deposit back. Glad this happened because this saved me anguish and money in the long run.
Thank you Linda Williams,West Portsmouth
I want to say that the owner is super nice and sweet. That is the only positive thing I have to say. I was refurbishing a rental home to get durable, inexpensive flooring. Not much selection, carpet was okay, but I wanted a durable vinyl wood-look flooring, so I paid more. I ended up paying $2300 for three small bedrooms, a dining room, living room and a kitchen. I was satisfied with the product, but the service was really bad! I was given an install date-emptied the entire home of it's furnishings and they didn't show. I called to see what happened and they "Wrote me down for the wrong day". This happened TWICE & Had to move furniture out again. Did they compensate me for two days of labor and time off? NO! When I asked owner what happened, the older man said "aw, this guy (salesmans) messes up all the time". They never offered me a discount, no apologies, nothing. The installer was okay, but he even complained about this store. Great American Flooring is so much better and prices are good.
Friendly sales people. clean environment.moderate prices on carpet vinyl laminate etc professional installation curtious sub contractors recently had linoleum installed in my kitchen laundry room and bathroom installer Chuck Dyer did an excellent job he went above and beyond his job duty's to help us move a very large and extremely heavy China hutch we will recommend home town carpet to all of our friends and family members
Update So Called owner Mr. BAILEY came out to inspect my home at the damage his workers did to my walls and the water leak his workers caused, Mr Bailey is very argumentative and hostile I have video of Mr Bailey assaulting me which I recorded while he was here at my residence. Does anyone know of a good lawyer.
They said that the company never gives them what they need to do the job. There communication is way off. Then they said the blueprinter messed up because he told them there was no commode in the bathroom. It was on the drawing so what did I pay him for.
Great help from these guys the go above and beyond....
We went there for advice and to purchase vinyl and carpet and we picked out what we wanted. Well,we paid a $45.00 deposit and he even gave a $30.00 military discount. Ok, couldn't wait to get started.we were so excited. Their blueprinter came and wasn't there 20 minutes before he done. Ok we paid him and then Monday I took the day off work and I am so glad I did. Their contractors pulled up ,came in and took one look at my home (they didn't arrive till 10:45) and their whole attitude changed. The one man told me he had to leave early because he had to be in barbersville,wv by 4:30. Then they told me that my floor needed underlay but if I bought it from them I would be overcharge by the owner and if they lay the vinyl then I have to sign their agreement with no warranty.
Caution caution beware stay as far away from hometown carpet. We paid $1860 for carpet vinyl and install job complete bad install, installers scraped and scratched my newly painted walls halfway up them, bathroom vinyl didn't line up with laundry area, then one of the installers kept running water in the bath room next thing I know after they complete install I have water running out of my wall go figure. Too many mistakes and so called owner Mr Bailey is rude, I called numerous times to resolve the issue Mr Bailey is very argumentative I stressed to him come take the carpet and the vinyl and I want a refund.
Hometown Carpet Outlet is a US Home Goods Store based in Ashland, West Virginia. Hometown Carpet Outlet is located at 2431 Winchester Ave, Ashland, KY 41101, USA.
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